Returns & Refunds

1. Wholesale Return Eligibility: As a B2B manufacturer offering factory-direct rates, returns or exchanges are accepted only for genuine manufacturing defects, severe transit damage, or wrong catalog dispatch. Returns for personal dislike or unsold retail stock are not accepted.

2. Reporting Window: Any defect or missing item claim must be reported within 48 hours of delivery to our support team via WhatsApp (+91 63515 07958) or email (srbrandsales143@gmail.com) with your Order ID and photo evidence.

3. Mandatory Unboxing Video: A clear, continuous 360-degree unboxing video from sealed packaging to inspection is strictly required to process any damage or shortage claim.

4. Non-Returnable Products: Sarees that have been washed, worn, altered, had fall-pico done, or have separated blouse cuts cannot be returned.

5. Resolution & Refunds: Once the returned item is inspected at our Surat unit, we provide a product replacement or store credit. If replacement stock is unavailable, a direct refund is processed to your original bank account within 5 to 7 working days.